Privacy Policy

Effective Date: April 22, 2026

This Privacy Policy describes how Knot and Style (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from knotandstyle.com.

1. Information We Collect

We collect information about you during the checkout process and throughout your visit to our store.

Data Collected via WooCommerce

When you purchase from us, we’ll ask you to provide information including:

Contact Details: Name, billing address, shipping address, email address, and phone number.
Account Information: Username and password (if you create an account).
Transaction Data: Details about the products you have purchased.

Data Collected Automatically

While you visit our site, we will track:

Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address, and browser type: We use this for purposes like estimating taxes and shipping.
Cookies: To keep track of cart contents while you’re browsing our site.

2. Why We Collect This Information

We use the information we collect for the following purposes:

Order Fulfillment: To process your payments, ship your bar and home accessories, and handle any returns or refunds.
Account Management: To set up and manage your account for our store.
Legal Compliance: To comply with any legal obligations, such as calculating taxes and meeting Australian consumer law.
Marketing: If you opt-in, to send you marketing messages about new products or special offers.
Improvement: To improve our store offerings based on how customers interact with the site.

3. Who We Share Your Data With

We share information with third parties who help us provide our orders and store services to you.

Payment Providers

We accept payments through Paypal & Credit Cards. When processing payments, some of your data will be passed to the respective provider, including information required to process or support the payment, such as the purchase total and billing information.

Shipping & Logistics

To deliver your items, we share your name and shipping address with our logistics partners (e.g., Australia Post, Sendle, or DHL).

Analytics & Marketing

We use Google Analytics to understand how customers use the site. This involves the use of cookies and anonymized IP addresses.

4. How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Order Records: We keep order information for 7 years for tax and accounting purposes.
Account Data: Stored for as long as the account exists.
Comments/Reviews: If you leave a review, the review and its metadata are retained indefinitely.

5. Your Rights and Choices

Under the Australian Privacy Act 1988 and international laws (GDPR/CCPA), you have specific rights:

Access & Correction: You can request a copy of the personal data we hold about you or ask us to correct it.
Erasure (Right to be Forgotten): You can request that we delete any personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes.
Opt-out: You can opt-out of marketing communications at any time via the “unsubscribe” link in our emails.

6. Security Measures

Your data security is a priority. We use SSL (Secure Sockets Layer) encryption to protect data transmitted to and from our site. Our WooCommerce store is hosted on secure servers with regular monitoring to prevent unauthorized access.

7. Contact Us

For more information about our privacy practices, or if you have questions or a complaint, please contact us:

Knot and Style Email: [email protected]